JOB AT International Rescue Committee (IRC)

Posted: 13 September 2012     Deadline: 13 November 2012
Job type: Permanent     Salary: TBD
Location: Malaysia
Organisation: International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the International Rescue Committee Resettlement Support Center (IRC–RSC) assists persons throughout East Asia seeking permanent resettlement in the United States.  Operating in fifteen countries, the IRC – RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

JOB SUMMARY:

The RSC Program Coordinator in Kuala Lumpur, Malaysia oversees all functions of the RSC refugee processing activities in Malaysia.  RSC Program Coordinator provides direct oversight to Senior Casework Team Leader, and two Case Processing Managers. This position reports to RSC Deputy Director (DDP) for Programs, Malaysia.

RESPONSIBILITIES:

1) Program Delivery

• Coordinate with the RSC senior management to develop, adapt and monitor case processing pipelines and plans for Malaysia.
• Report to the DDP and/or Director of RSC in a timely manner any programmatic, staff, or government issues or concerns.
• Ensure that processing targets for Malaysia, including prescreening, presentations to DHS, and out processing are met.
• Monitor and ensure appropriate follow-up on high profile cases/caseloads.
• Conduct routine pipeline analysis and discuss findings with DDP.
• Ensure that all changes  and updates of standard operating procedures, processing guidelines, and pertinent laws are timely and clearly communicated to staff
• Ensure that quality control measures are implemented and amended as necessary at each stage of processing.
• Other duties as assigned

2) Key Partners and Donor Relations

• Coordinate activities with RSC Bangkok (Senior Program Coordinator, Casework Coordinator, Case Processing Coordinator, Senior Operations Manager) as necessary
• Liaise closely with the Senior Operations Manager in KL to ensure appropriate operational support is received enabling smooth processing of refugees.
• Maintain excellent strategic relationship with program partners in Malaysia to include DHS, UNHCR, IOM, and Community Based Organizations (CBOs).
• Submit monthly programmatic reports and statistical information as needed for preparation and submission to IRC Headquarters, Department of State PRM, US Citizenship and Immigration Services, US Embassy in Bangkok, Refugee Processing Center (RPC), and Resettlement Agencies. 

3) Staff Management, Development, and Retention

• Supervise the work of Senior Casework Team Leader and two Case Processing Managers
• Identify training and other development needs for Casework and Case Processing departments.
• Provide performance feedback on a timely and regular basis

QUALIFICATIONS:

• Undergraduate Degree required, graduate degree in International Relations, Business Administration or related field a plus.
• Minimum of 3 years progressive work experience in refugee processing and/or refugee resettlement.
• Knowledge of the U.S Refugee Admissions Program.
• Minimum of two years of program management experience including experience in managing a multi-cultural staff.
• Excellent interpersonal and written communication skills
• Highly organized and detail oriented with ability to multitask
• Solid report-writing skills
• Professional experience in the region a plus

Please apply online: http://ch.tbe.taleo.net/CH02/ats/careers/requisition.jsp?org=IRC&cws=1&rid=8479 or http://www.theirc.org/careers .